Susan M.


My insurance company recommended Disaster Restoration Services when a vehicle drove into my house at 1:00 AM, for boarding of the hole in my house (during one of the coldest spells on record for a January in Connecticut). I called them at approximately 1:45AM, and received a return call immediately. They explained that due to the recent severe cold they had been out on called of burst pipes for over a week at all hours, but they would do what they could. Soon after a rep from the company called and said someone would be there. Not long after 3:00 AM someone came, assessed the damage, started boarding me up. Another gentleman came soon after to help. They were professional, courteous and clean. Being a woman alone in a rural area they never made me feel strange about letting someone in my home. Hopefully I will never have to call them again, but should the need arise I wouldn’t hesitate to do so.